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🔧 Tools Overview

xMagic's Tools Marketplace offers a variety of tools that can be integrated with your agents to enhance their capabilities and efficiency. This guide will walk you through how to access and utilize these tools.

Accessing the Tools Marketplace​

  1. Log into your xMagic account.

  2. Navigate to the Configuration tab on the left sidebar.

  3. Click on Tools to enter the Tools Marketplace.

    Tools Access

Available Tools​

The marketplace features a range of tools designed to augment the functionality of your agents across different scenarios:

Tools Marketplace

AI Capabilities​

  • Description: Provides default Q&A capabilities.
  • Usage: Enhances the agent's ability to handle natural language queries more effectively.

Scheduling​

  • Description: Offers abilities to schedule and manage appointments.
  • Usage: Ideal for agents that require appointment booking functionalities.

Form Filling​

  • Description: Collects and stores required customer information.
  • Usage: Useful for agents that need to gather data from users for processing.

Ticket Forwarding​

  • Description: Enables requests to be forwarded to real support agents.
  • Usage: Facilitates a seamless handoff to human agents when necessary.

Scoring​

  • Description: Ability to score user conversations based on engagement, sentiment, and quality.
  • Usage: Helps in analyzing the effectiveness of agent interactions.

Sheets Analysis​

  • Description: Processes data sheets for advanced data handling.
  • Usage: Integrates with agents that require the capability to interpret and analyze spreadsheet data.

Selecting and Integrating Tools​

To integrate a tool with your agent:

  1. Browse the list of tools in the marketplace.
  2. Select the tool that meets your needs by clicking on it.
  3. Follow the on-screen instructions to enable and configure the tool for your agent.

Conclusion​

The Tools Marketplace is designed to provide you with easy access to enhancements that can be integrated directly into your agent setup, allowing for a customizable and scalable solution tailored to your specific needs. By leveraging these tools, you can significantly improve the functionality and responsiveness of your agents.

For further details on each tool or for assistance with integration, please refer to the specific tool documentation or contact our support team.