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📚 Knowledge Base

Knowledge Base in xMagic​

The Knowledge Base feature in xMagic serves as a central repository that enhances the AI’s capability to provide precise and contextually relevant answers. This tool is crucial for tailoring the AI's interactions to better suit the specific needs and context of your organization.

Configuring the Knowledge Base​

  1. Navigate to the Knowledge Base:

    • Go to the Configuration tab on your xMagic dashboard and select Knowledge Base. Configuration Tab

  2. Adding Data to the Knowledge Base:

    • Click on + Add data to begin enriching your AI’s knowledge base. You can add data through direct uploads, links, or by importing data from other platforms. Add Data

Types of Data You Can Add​

  • Direct Upload: Upload files directly into the knowledge base. Supported formats include PDF, DOCX, and more.

  • Add Links: Enter URLs to allow the AI to parse web pages directly into the knowledge base.

    • Include Sub-pages: Toggle this option to automatically include all sub-pages linked from the main URL, ensuring a comprehensive capture of relevant data. Add Data to Knowledge Base

  • Import from Other Software:

    • Confluence: Integrate directly with Confluence to pull content into the knowledge base.
    • Google Drive: Access documents stored in Google Drive.
    • Notion: Import content directly from Notion workspaces.
    • Zendesk: Pull knowledge articles from Zendesk to enhance the AI’s responses. Import Options

Managing Your Knowledge Base​

  • Search and Organize: Use the search function to quickly find specific entries. Organize data by source, type, and status to keep your knowledge base structured and efficient.
  • Update and Re-index: Keep your knowledge base current by updating entries and re-indexing to reflect the most recent information, ensuring the AI utilizes the latest data available.
  • View Parsed Pages: Review the parsed pages from added links to verify the data captured. Parsed Pages

Benefits of the Knowledge Base​

  • Enhanced Accuracy: With a rich knowledge base, the AI can provide more accurate and contextually relevant answers.
  • Improved User Experience: Users receive information that is tailored to their specific queries, leading to higher satisfaction and engagement.
  • Efficiency in Information Retrieval: Streamline the process of information retrieval, reducing the workload on your support team and allowing them to focus on more complex queries.

By strategically using the Knowledge Base, you ensure that your AI is not only more helpful but also more aligned with the specific informational needs of your users.