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Ticket forwarding agent

Slack Integration​

Sends a message on Slack channel when AI is unable to resolve a query

Obtaining Slack Webhook URL​

  1. Go to Slack Developer Portal

  2. Create a new app

    • Select 'From a manifest'
    • Select your Slack workspace
    • Give your app a name (optional)
    • Click 'Create app'
      slack_create_app

  3. Go to 'Features' > Incoming Webhooks'

    slack_incoming_webhooks_option

  4. Turn on 'Incoming Webhooks'

  5. Scroll to the bottom and click 'Add new Webhook to Workspace'

    slack_add_new_webhook

  6. Select a channel where you want to receive messages from our agent

    slack_channel_select

  7. Click 'Allow' and proceed

  8. Copy the 'Webhook URL' and paste it in the 'Slack Webhook URL' field

    slack_webhook_url